You may return new, unopened normal stock items within 2 weeks after they have been delivered after requesting and receiving and RMA from Maxximaging. A Return Charge will include a 25% restocking fee plus shipping. Special order (non  stocked items) are not returnable. Items should be returned in their original packaging. Not responsible for errors on this site. We reserve the right to refuse sales/service. 30-day Exchange Only policy for defective merchandise when accompanied with an approved RMA. Prior to any credit or refund, the item or product may be tested to ensure that it is defective by Maxximaging or by our suppliers. Maxximaging is not responsible for shipping delays caused by our vendors, suppliers, shipping companies, acts of God, or other forces out of our control.